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 1. How much is postage? 2. How can I contact you? 3. Which products are suitable for vegans? 4. Are your products suitable for sensitive skin? 5. What chemicals do you avoid? 6. What approvals do your products have to prove they are natural/organic? 7. Are any products tested on animals? 8. When can I expect my goods? 9. Are your products suitable for use during pregnancy? 10. What are Zen Kitty's values? 11. What is your Returns Policy? 12. What is your Privacy Policy? 13. How secure is you payment system? 14. What is your Environmental Policy? 1. How much is postage? We aim to post all orders the same day we receive them (if ordered before 3 pm) and send them via Royal Mail Second Class Delivery service. If you need your products a bit quicker you can opt for our First Class Delivery option. Simply select First Class Delivery at the check out and it will be added to your order. If you're in a real rush then you can select our Next Day Delivery option. This ensures that, providing you place your order before 3pm on a week day, you will receive your products the next day. Free delivery on orders of £50.00 and over. Please find below a table of postage costs.
[Back to Top] 2. How can I contact you? Simply go to our Contact Us section and click on the "Email Zen Kitty" link. We love hearing suggestions and comments from our customers, and are happy to answer any questions you may have. [Back to Top] 3. Which products are suitable for vegans? The natural and organic skin care products that are suitable for vegans are listed as such on their information pages, but for convenience, here's the list below: Burt's Bees Pore Refining Mask Blemish Stick Citrus Facial Scrub Peppermint Shower Soap Therapeutic Bath Crystals Vitamin E Bath & Body Oil Faith in Nature All products we stock by this brand are vegan. Green People All products we stock by this brand are vegan. Lavera - Faces Wild Rose Cleansing Milk Aloe vera Cleansing Milk Calendula Cleansing Gel Mint Cleansing Gel Wild Rose Moisturising Cream Calendula Balancing Cream Mint Moisturising Fluid Mint Exfoliant Mask Lavera - Basis Balm Shampoo Mild Shampoo Vital Shampoo Replenishing Shampoo Lavera - Body Spa Wild Berry Shower Gel Luffa & Jojoba Exfoliant Vervain & Lime Body Lotion Vanilla & Coconut Body Oil Orange & Sea Buckthorn Bath Sea Salts Lavera - Men Care After Shave Lotion Shower Shampoo Urtekram All products we stock by this brand are vegan. [Back to Top] 4. Are your products suitable for sensitive skin? We believe that the lack of nasty chemicals in natural and organic skin care products make them far more suitable for sensitive skin than those containing synthetic additives. We also stock Lavera Basis which is designed for all you sensitive souls out there, whilst their faces range has an aloe vera face care system especially formulated to be kind, gentle and soothing. We are proud of the products we stock, so are happy to list their ingredients. This means that if you have an allergy, you can check out a product's ingredients before having to spend any money. [Back to Top] 5. What chemicals do you avoid? We do not sell any products that contain SLS, DEA, TEA, MEA, phthalates, parabens, synthetic colours or fragrances. In short, we aim to supply toiletries and cosmetics that are as close to natural as possible. For a more comprehensive list of which chemicals we avoid and why, please take a look at our Nasties section. [Back to Top] 6. What approvals do your products have to prove they are natural/organic? We hand pick all of the brands we stock to ensure we sell only the highest quality natural and organic skincare. Below are extra details on each brand. Balm Balm have approvals from both the Soil Association and the Organic Farmers & Growers. Balm Balm was a Soil Association Organic Industry Award winner in 2007. Burt's Bees aim to use as few chemicals as possible and give all of their products a natural content percentage rating. They are not currently organic as they choose instead to focus on producing the most natural product range possible. Faith in Nature aim to use organic ingredients wherever possible. Green People products are certified as being organic by the Soil Association and the Organic Food Federation. Lavera aim to make their range of products organic wherever possible. They are certified by the BDIH who are the Association of German Industries and Trading Firms for pharmaceuticals, health care products, food supplements and personal hygiene products. The BDIH has developed comprehensive guidlelines for certified natural cosmetics. Purely Skin Care are rated as a green product by Greenpeace. Urtekram products are guaranteed organic by Ecocert. [Back to Top] 7. Are any products tested on animals? No. Here at Zen Kitty we are all animal lovers and so we only buy from companies that do not test on animals. [Back to Top] 8. When can I expect my goods? Where possible we will despatch products ordered before 3 pm on the same day via Royal Mail Second Class Service. For a small amount extra First Class Postage can be selected or even next day delivery. [Back to Top] 9. Are your products suitable for use during pregnancy? Using the manufacturers' guidelines all of the products we stock are suitable for use during pregnancy, apart from the following exceptions: Lavera Faces Mint Cleansing Gel, Lavera Faces Mint Moisturising Fluid, Lavera Faces Mint Exfoliant Mask, Lavera Boy Spa Luffa & Jojoba Exfoliant, Lavera Milk & Honey Bath Sea Salts, Lavera Orange & Sea Buckthorn Bath Sea Salts and Lavera Coconut & Vanilla Body Oil. If you should have any doubts, then please consult your GP. [Back to Top] 10. What are Zen Kitty's values? Here at Zen Kitty we believe that products should be kind and gentle and a real pleasure to use. We want you to love the products that we sell. We believe that excellent customer service is the key to any successful business. We aim to sell products that are as natural as possible. We love organic products too. We aim to stock only genuinely natural and organic skin care and not just products merely paying lip service to the labeling. We are against animal testing and will not stock products that are from companies that use or support animal testing in any way. We aim to be as ecologically and environmentally friendly as we possibly can. Where possible we will use recycled and/or recyclable/biodegradable packaging. [Back to Top] 11. What is you Returns Policy? Here at Zen Kitty we carefully select our products, so that we stock only the best organic and natural toiletries and cosmetics. We hope that you will be delighted with every purchase you make with us, however if your goods do not meet with your satisfaction, or are faulty, we will refund the cost of any unopened and unused products if you contact us within 30 days of receiving your order. For any returns please ring us on 07977 200753 or email us at returns@zenkitty.co.uk and we will give you a returns number. Any goods returned without a number may be subject to a restocking fee. For goods that are not faulty, we can only accept returns if they are unopened and unused with any seals or wrapping intact and in a saleable condition. We recommend that when returning items you use a recorded-delivery service for your own peace of mind and protection. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. By carefully selecting the items we sell, we aim to stock products which are free of the most common allergens, but unfortunately, even natural ingredients are able to cause allergies and irritation in certain people. We always list the complete ingredient listings next to the skincare products we stock; so if you know you are sensitive to certain ingredients, you can check whether or not they are in the product you wish to purchase. Unfortunately, we are not able to offer a refund if after using a product you find you are sensitive to it. Your rights to return goods are protected under the EU Distance Selling Directive. [Back to Top] 12. What is your Privacy Policy? Zen Kitty respects each individual’s right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at Zen Kitty’s Web site. Zen Kitty collects the following information about primary visitors: Name, address, email and products bought. We do not share or sell information with any other company. We collect this information only when information is entered in order to buy something and we only use this information to better understand and serve our customers. We do not employ cookies. A cookie is a small text file that our Web server places on a user’s computer hard drive to be a unique identifier. When you click on links to other web sites, we encourage you to read their privacy policies. Their standards may differ from ours. Users may access their own personal information and contact us about inaccuracies they may find, by simply emailing us to request the information. Users may delete their information from our database by requesting that we do so in writing. If problems arise, users may contact Zen Kitty by phone on 07977 200753 or mail on support@zenkitty.co.uk. We are committed to resolving disputes as quickly as possible. [Back to Top] 13. How secure is your payment system? When you place an order on our website, your credit card numbers are encrypted using 128 bit encryption by PayPal (who are regulated by the FSA). Your credit card details are only decrypted after they reach PayPal's systems, where they are then automatically processed and your card charged. They are not held in clear text on any web site so it is not possible for your details to be stolen during a transaction. We do not receive your complete credit card details and do not store any customer's financial information anywhere in our systems. [Back to Top] 14. What is your Environmental Policy? All of the packaging that we use is recycled/recyclable and where viable we also tend to reuse packaging! In practical terms this means that we save any good quality boxes from our suppliers and send orders out in them. We are very aware of impact we can have on the environment, so we use the waste hierarchy. This means where possible we will: 1. Reduce the amount of waste we produce (we try to select packaging as closely matching the product size as possible) 2. Reuse any packaging that we receive 3. Recycle any unsuitable boxes/papers etc [Back to Top] |